MobileHelp Medical Alert: Costs, Systems, and Plans

MobileHelp Systems

MobileHelp currently offers four different systems: two home systems and two mobile medical alert systems. All of these systems are leased instead of purchased, so you’ll pay one subscription cost covering your equipment rental and monitoring. You’ll have to return the equipment at the end of your service agreement. When you compare MobileHelp to Medical Guardian, MobileHelp is usually more affordable; the company requires no equipment charges.

Classic Cellular

This traditional in-home system is ideal for people who spend most of their time indoors and require 24/7 monitoring. Starting at $24.95 per month with no activation fees, the Classic Cellular features an in-home base unit, one waterproof help button, and a range of 1,400 feet.

What’s great about the MobileHelp Classic is its easy use. It doesn’t require a landline, and all you have to do is press your pendant or base-unit button for help. Your emergency call will be directed to an associate at MobileHelp’s response center with two-way communication. If you are worried about falls and other emergencies, add an automatic fall detection button for an additional $11 per month.

To learn more about my experience with this system, check out my full review of MobileHelp.

Classic Landline

If you spend a lot of time at home but don’t want your medical alert system to tie you down, MobileHelp Wired Home may be worth considering. The system has a coverage range of 600 feet and provides an affordable in-home unit with a built-in speaker and two-way communication capabilities. Essentially, it works identically to the Classic Cellular, but it is powered by a landline connection.

Starting at $24.95 per month, the system offers either a wristband or lanyard wearable help button; this way, you can move around the house and do other activities. The Wired Home system also provides 24/7 emergency monitoring and a free lockbox. It also doesn’t require equipment purchase.

MobileHelp Solo

The MobileHelp Solo offers active users great protection at an affordable price. It doesn’t require a landline, and it features a mobile unit and GPS tracking that works at home or on the go. The system has one waterproof help button that can be worn as a necklace in the shower. MobileHelp Solo starts at $34.95 per month, and it can be paired with fall detection for $5.50 per month. Along with a waterproof help button and 24/7 U.S.-based monitoring, you can rest assured that you’ll be protected if you need help. I’d recommend this system if you spend time at home on a 50/50 basis.

MobileHelp Micro

Starting at $34.95 per month, MobileHelp Micro is a new lightweight and small device weighing 52 grams. Compatible with AT&T, this device is water-resistant, so you can wear the detachable lanyard in the shower. With a high-quality audio speaker, you can easily test your system with an automated test button. As another perk, the MobileHelp Micro comes with a multi-mode location accuracy GPS, so your location will be picked up immediately.

Home Duo Bundle

The MobileHelp Home Duo Bundle combines a home medical alert system with a mobile one. Combined, these systems will cost $44.95 per month — slightly less than the cost of purchasing each system separately.

Mobile Duo

If you want to add an additional user or give your spouse or roommate a mobile alert system, then Mobile Duo is a great option. Starting at $44.95 per month, Mobile Duo is one of the few bundled GPS systems that help multiple users stay safe both at home and on the go.

MobileHelp System Costs

While MobileHelp offers a monthly contract for each of its systems, paying on an annual basis will lower your total costs.

Fall detection: For $5.50-$11 a month, you can have peace of mind with a fall detection pendant. Unlike with LifeFone, however, adding MobileHelp fall detection means renting a separate device — save for the MobileHelp Micro.

Waterproof wall button: For $2.99 per month, you can add a wall-mounted help button to your MobileHelp system. These can be useful in areas like stairwells and bathrooms.

Lockbox: We all love freebies, and MobileHelp knows the importance of a secure lockbox — which is why the company offers one free with all system and plan purchases. The lockbox, valued at $29.95, is accessible only with a secure code that EMS can use during an emergency.

OnGuard Alerts: For $2.99 per month, you can enable OnGuard Alerts. These alerts send text messages to loved ones when an emergency button is pressed.

Protection plan: For $6.99 per month, you can get free equipment replacement in the event that it breaks or is lost.

Purchasing products from MobileHelp is hassle-free — especially if you order online. You can also order over the phone, but I prefer a secure online checkout with plenty of add-on options. I also appreciate that MobileHelp’s systems are leased instead of purchased.

MobileHelp doesn’t require long-term contracts. Its pricing varies depending upon your chosen system and whether you choose annual, semiannual, quarterly, or monthly payments. It offers a 30-day risk-free trial so you can test the system and see if it’s right for you.

MobileHelp Warranty and Refund Policy

MobileHelp doesn’t include a warranty with its products. But, for $6.99 per month, you can sign up for a protection plan; as mentioned above, it protects you from paying out of pocket for lost or damaged equipment.

If you’re unsure whether MobileHelp is the right medical alert system for you, you may want to try the system risk-free for 30 days. During this period, you can return the system for a full refund. If you’ve tried the system beyond the 30-day limit, you can still return it and receive a prorated refund.

MobileHelp App

The MobileHelp Connect app is available on Android, iOS, and the web. However, I found it glitchy and difficult to use. If you want a medical alert system with app capabilities, you may want to consider Lively Medical Alerts.

Having highly trained and compassionate emergency monitoring service representatives answer an emergency call is important. MobileHelp has a partnership with Rapid Response; the latter is an emergency response monitoring service that is certified by Underwriters Laboratories and complies with the highest regulations.

A trusted name in emergency response monitoring, Rapid Response has decades of experience for both medical alert and home security companies. When you press your button or a fall is detected, emergency alerts are answered by highly qualified and skilled operators based in Syracuse, New York, and Corona, California. The operators are certified by the Security Industry Association and have undergone a rigorous screening and training program. The emergency response staff includes bilingual operators and provides assistance in more than 240 languages through a service called LanguageLine.

Is MobileHelp Worth It?

MobileHelp is an affordable medical alert system with several flexible payment plans and add-ons. MobileHelp offers quick response times with an average of 26 seconds. When it comes to easy-to-use in-home and mobile medical alert systems, MobileHelp provides plenty of great options. Best of all, it does so without requiring you to purchase equipment. It’s also FDA-registered, which provides reassurance and trust if you or your loved one needs 24/7 monitoring.