Lively Medical Alert: Costs, Systems, and Plans

Lively Medical Alert Systems

In the past, Lively used to sell a medical alert watch, the Lively Wearable, as well as the Lively Mobile Plus. Presently, the company only offers one system, the Lively Mobile2.

Compared to the Lively Mobile Plus, the Lively Mobile2 functions almost identically. Both have a built-in help button, speakerphone, and GPS. By pressing the help button, you’ll be connected to Lively’s Urgent Response call center, wherein an operator will assess your situation and coordinate a response.

Compared to the Mobile Plus, the Lively Mobile2 has the following differences:

• Price: While the Mobile Plus retailed for $49.99, the Mobile2 costs a one-time $79.99. Luckily, activation fees and monitoring costs remain the same.
• Design: The Lively Mobile2 is black and rounded at its edges, while the Plus is silver and more squared.
• Availability: In March 2024, Lively launched the Lively Mobile2 and stopped selling the Lively Mobile Plus; however, the Mobile Plus is still available from other retailers. Lively will still provide monitoring service on Mobile Plus devices.

It’s also important to remember that both devices still connect you to the same Lively Urgent Response center. Because of this, we found both systems performed identically in terms of emergency response times, clocking in at 14 seconds on average.

Lively Mobile2 vs. Lively Mobile Plus

Purchasing From Lively

To purchase a medical alert system from Lively, I recommend visiting the company’s website. There, you’re able to view each of their devices. Even more importantly, you’ll be able to review the two different plans for the Lively Mobile2 (more on those below).

When you purchase your Lively Mobile2, you’ll be charged a one-time $79.99 for the device. Additionally, to activate the device, you’ll charged a one-time fee for activation. Online activation costs $25. If you activate the device over the phone, the activation fee will be $35.

Lively Plans

With your Lively Mobile2, you’ll have to choose one of two monitoring plans. Both plans include Urgent Response calling, Lively Link app use, and Ask Lively, which is essentially a dedicated customer support hotline. Lively’s Premium plan throws in some extra features.

Regardless of the plan you choose, fall detection can be added for an additional $9.99 per month.

Lively Basic vs. Premium

Urgent Response

Imagine if an older adult were to go for a walk and suddenly forget their way home. What would ordinarily be a stressful situation may be mitigated with the Urgent Response service offered with each of Lively’s plans. With just the press of a button, you can connect to Lively’s monitoring center and communicate with its highly trained agents via your device’s two-way speaker.

The Expert Take

From Cody McGonagill

Firefighter/EMT

The ability to receive help instantly with the touch of a button makes medical alert systems so valuable. This key feature has proven to be highly effective in real-life situations. In my work in public service, I've seen firsthand how these systems have been instrumental in responding to calls involving confused or disoriented individuals.

Lively Link

For family members or caregivers who wish to keep tabs on the older adult in their care, Lively’s Preferred and Ultimate packages offer a free smartphone app that is compatible with Android and iOS devices.

For the app to work, you’ll need to give permission for your personal and device-related information to be shared with your designated caregiver. The app will then send emergency alerts to your caregiver any time your button is pressed or a fall is detected. It can also inform your caregiver about your device’s battery status and your exact location at any time. The app also has a support center featuring resources and tips for caregivers.

Nurse on Call

If you wish to consult quickly with a doctor or nurse, you can use Lively’s Nurse on Call feature for 24/7 access to medical advice from healthcare professionals. By addressing issues as they arise, the app reduces the risk of diseases progressing unchecked. This is another feature not commonly offered by other medical alert brands.

Care Advocate

For those navigating the tricky waters of caregiving, a care advocate can help point you to various resources to help you along your journey. This hotline can also help you find various eldercare resources available in your area.

Fall Detection

Situations like a slip in the shower or missing a step are scary affairs, and a medical alert device would be useless if you’re unable to press the help button and speak into it. That’s where the extra $10 can make a difference. After unlocking its built-in fall-detection feature — without having to buy any additional equipment — your device automatically determines whether a fall has occurred and alerts the emergency response center.

Is fall detection a must-have? Then check out my rundown of the best medical alert systems with fall detection.

Lively Mobile2 Returns and Warranties

Lively requires no long-term contracts on its medical alert systems, meaning you can cancel your Lively Mobile2 service at any time and stop making monthly payments. If you want a refund for your device, you’ll need to return it within 30 days of purchase. By doing this, you can receive a refund of both your $79.99 device cost and the activation fee.

After 30 days, however, you can no longer return your device or receive a refund for the device or activation. You can only cancel your service and receive a prorated refund for your monthly charges.

In terms of a warranty, Lively offers a one-year warranty that covers defects in manufacturing. If your device breaks due to a defect, Lively will either repair or replace the device at no cost to you.

Is Lively Worth It?

Lively offers some of the most user-friendly devices on the market. It does not limit you to any particular space, allowing you to live a mobile and independent life. The company has done a mighty fine job creating affordable, user-friendly medical alert options. Lively is one of my top medical alert systems overall.

Lively is ideal for:

• Affordable mobile systems: With plans starting at just $24.99 per month, Lively offers the most affordable mobile medical alert I’ve seen.
• Detailed caregiver tracking: With the Lively Link smartphone app, your loved ones can keep track of your location and system usage. This can be a great way to offer peace of mind, especially for people with nearby caregivers.
• Stellar monitoring: From its 24/7 nurse hotline to its rapid response times, Lively provides a dependable and skilled team of responders for both emergencies and nonemergencies.
• Long battery life: Their all-in-one medical alert system, Lively Mobile2, features up to 80 hours of standby time, so you don’t have to worry about constantly charging the system.
• No long-term contracts: Life Alert costs a minimum of $50 per month and requires a three-year minimum contract. Lively, however, allows you to subscribe monthly, and you can cancel at any time.

Lively is not ideal for:

• In-home protection: The Lively Mobile2 can be used indoors, but I’d recommend taking a look at my favorite home medical alert systems if you’re looking for a dedicated in-home system.
• Traditional medical alerts: If you’re not looking for a mobile medical alert, I’d recommend looking into traditional medical alerts that have both in-home and on-the-go systems, then check out our Bay Alarm Medical review.