Comfort Keepers Home Care: Reviews and Costs in 2025

Comfort Keepers Home Care: Pros and Cons

Comfort Keepers Review

Background

Founded in 1998 by a home health aid who wanted to expand in-home medical care to aging adults, Comfort Keepers currently has more than 700 offices worldwide, with each location run as an independently owned and operated franchise.

The company’s mission is to help improve seniors' quality of life with individualized in-home care plans that allow them to successfully age in place.

Services

Comfort Keepers services include mobility assistance, bathing, light housekeeping, grooming, meal prep, toileting needs, and medication management. In addition to personal care services, caregivers can also provide specialized care for various degenerative conditions like Alzheimer's disease and other forms of dementia.

• Alzheimer’s and dementia care: Comfort Keepers provides individualized care plans for seniors with Alzheimer’s and other types of dementia. This includes activities to stimulate their physical, mental, and emotional well-being and also offer companion care.
• End-of-life care: For those who wish to live their last days at home, Comfort Keepers offers end-of-life and hospice care that supports both patients and loved ones.
• Respite care: Comfort Keepers can provide respite relief for family caregivers who want to avoid caregiver burnout. This service includes taking over light housekeeping for a senior, including meal prep, transportation, and medication management.
• 24/7 care: Comfort Keepers offers round-the-clock care plans that allow older adults to live in their homes while receiving the assistance they need.
• Personal care: Personal care includes help with daily activities like dressing, grooming, and going to the bathroom. Home health aids can also prevent falls, provide companionship, and help seniors eat healthier.
• Private duty nursing: Finally, private duty nursing brings a registered nurse (RN) or licensed practical nurse (LPN) to the older adult’s home in order to provide medical treatment, including setting up oral medications and administering injectables.

Customer Experience

Each Comfort Keepers location is independently owned and operated, meaning your experience will vary by region. In calls with several local branches, however, we learned the following:

• Comfort Keepers Care might cost $32 to $45 per hour, depending on the location.
• Comfort Keepers requires minimum shifts of three or four hours, depending on the location.
• In order to send you the same caregiver consistently, you need to establish a regular schedule.

Comfort Keepers representatives were prompt and attentive when establishing care. They were friendly and knowledgeable about care-related concerns, and recommended options accordingly.

Third-Party Reviews

To find reviews for the Comfort Keepers location closest to you, we recommend checking out Yelp or Google for customer reviews. The Tustin, California, location, for example, has 4.5 out of five stars on Yelp, while the Springfield, Pennsylvania, location has only two stars. More generally, Comfort Keepers has a 2.6 on Trustpilot and a 2.4 on Consumer Affairs, which are not good ratings by any measure. That being said, not all reviews were negative. Here are some reviews that represent people’s range of experiences dealing with independent Comfort Keepers locations:

“I have had the opportunity to work alongside Comfort Keepers in our local community for the last few years. The entire team at Comfort Keepers, including their Management, Client Care Coordinators, and Caregivers are very passionate about what they do and you can tell each and everyone of them cares and are compassionate for the clients that they serve. Comfort Keepers' care and compassion extends beyond just the clients that they serve as they also support the local community through education and outreach. Your family is in great hands with Comfort Keepers!”- Los Angeles, California

“I was very happy and pleased with their services. They were prompt and reliable and very caring of my mother's needs. I would recommend this service. I was satisfied with the cost of the service. Most of it was covered by insurance. I called comparable services and their costs were the most reasonable. Their staff was very friendly and professional. They presented themselves in a professional manner and treated my mother like she was their own. I have a pretty hectic schedule and they were very flexible. They went above and beyond to be able to work with my scheduling needs. I was very pleased.”- Atlanta, Georgia

“Our household has immunocompromised residents and we clearly post this on our window. We dismissed our first caregiver as she did not consistently remained masked. When our adult daughter asked the second caregiver why she wasn't masked, she said that she was insulted and left. This woman's behavior was particularly unprofessional. This does not leave us with a positive impression of Comfort Keepers.”- Dexter, Michigan

Cost & Pricing

The cost of Comfort Keepers varies by state and level of care needed. In Pennsylvania, for example, our quote for a home health aid was $32 to $33 an hour, while the state’s average, according to Genworth, is $31 an hour. In Florida, costs were also slightly above the state average of $30, at $32 an hour with a four-hour minimum. Finally, in Arizona, costs are also slightly above average, ranging from $39 to $45 an hour while the hourly median in the state is $36.

Areas Served

Headquartered in Irvine, California, Comfort Keepers has over 700 locations in 45 states, or every state except Hawaii, Utah, Vermont, West Virginia, and Wyoming. You can enter your ZIP code and city while searching for nearby locations on their website. Or you can see the locations across your state.

In addition to the U.S., Comfort Keepers is also available in the following countries:

• Australia
• Brazil
• Canada
• Ireland
• Norway
• Portugal
• Scotland
• Singapore
• United Kingdom

Bottom Line

Although Comfort Keepers is slightly more expensive than the average, it’s still a solid option for in-home care. However, given some negative customer reviews, we recommend checking out the reviews for locations nearest you, as each is an independent franchise, meaning that care, services, and prices will vary.

To learn more about home care agencies and options, be sure to check out our other guides:

• Visiting Angels Review
• Home Instead Review
• Right at Home Review
• TheKey Review (formerly Home Care Assistance)
• Synergy HomeCare Review