Comfort Keepers Home Care: Reviews and Costs in 2024
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December 19, 2024
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Comfort Keepers offers short and long-term in-home care and companion services for seniors who want to age in place. Services include bathing, mobility assistance, medication reminders, and safety assistance.
In addition to a customized care plan to uplift your loved one, professional caregivers from Comfort Keepers are screened for a number of things, but the most important trait they look for is empathy. They also offer specialized care for clients with Alzheimer’s disease and other forms of dementia.
If your loved one is looking to thrive and maintain a sense of independence in the comfort of their own home, Comfort Keepers might be a great option.
Pro Tip: To learn more about the ins and outs of home care, check out our guide to home care.
Comfort Keepers Home Care: Pros and Cons
Pros
- Rigorous screening process: Comfort Keepers chooses the best home caregivers that are carefully screened to ensure they provide quality, compassionate care to aging adults. Background checks are also conducted for safety.
- Wide availability: While there are many home care agencies that operate solely in the country, Comfort Keepers has over 700 offices worldwide, offering services in 12 countries outside the U.S.
- Respite care: If you need temporary or long-term relief from family caregiving, Comfort Keepers can help. They have trained caregivers that offer respite care on an as-needed or weekly basis.
- Specialized 24/7 care: Comfort Keepers offers specialized 24/7 care services to seniors with Alzheimer’s or another form of dementia. Along with end-of-life care, caregivers can also provide transportation, post-hospital care, and private-duty nursing.
Cons
- Affordability: Based on our test quotes, Comfort Keepers rates are in the higher range, around $32-$38 per hour, though this varies by region. We recommend calling your local Comfort Keepers for estimates.
Care.com offers greater flexibility than traditional home care agencies.
Comfort Keepers Review
Background
Founded in 1988 by a home health aide who wanted to expand in-home medical care to aging adults, Comfort Keepers currently has more than 700 offices worldwide, with each of its locations running as independently-owned and -operated franchises.
The company’s mission is to help improve seniors' quality of life with individualized in-home care plans that allow them to successfully age in place.
Services
Comfort Keepers services include mobility assistance, bathing, light housekeeping, grooming, meal prep, toileting needs, and medication management. In addition to personal care services, caregivers can also provide specialized care for various degenerative conditions like Alzheimer's and other forms of dementia.
- Alzheimer’s and dementia care: Comfort Keepers provides individualized care plans for seniors with Alzheimer’s and other types of dementia. This includes activities to stimulate their physical, mental, and emotional well-being and also offer companion care.
- End-of-life care: For those who wish to live their last days at home, Comfort Keepers offers end-of-life and hospice care that supports both patients and loved ones.
- Respite care: Comfort Keepers can provide respite relief for family caregivers who want to avoid caregiver burnout. This service includes taking over light housekeeping for a senior, including meal prep, transportation, and medication management.
- 24/7 care: Comfort Keepers offers round-the-clock care plans that allow older adults to live in their homes while receiving the assistance they need.
Customer Experience
Each Comfort Keepers location is independently-owned and -operated, meaning your experience will vary by region; however, in our call with several local branches, we learned the following:
- Comfort Keepers Care would cost us $32-$38 per hour.
- Care needs are initially assessed through their CareMatch platform that accounts for health conditions, mobility, and self-efficacy, among other factors.
- Comfort Keepers requires no minimum hourly commitments for visits; however, extra fees are charged for visits of two hours or less.
- Booking care for fewer hours is more likely to result in receiving different caregivers each time.
The experience of finding care with Comfort Keepers is prompt and attentive. Their representatives were friendly and knowledgeable of care-related concerns, and they recommended options accordingly.
Like most home care agencies, they are currently experiencing a shortage of caregivers. This has resulted in potential wait times of nearly a week to begin receiving care.
Third-Party Reviews
In our research, we found that Comfort Keepers is quite consistent when it comes to hiring empathic caregivers and ensuring that seniors are enjoying a high quality of life at home. Here’s what people are saying online.
“My wife was diagnosed with terminal brain cancer with a prognosis of six to seven months to live. Me and my children did everything we could to provide care, but we realized we needed help. We contacted Comfort Keepers along with others. Comfort Keepers was by far the most professional company we interviewed. Better yet, they lived up to their promises. The care my wife received from every professional they sent to us was excellent. We could not have been more pleased.” – Phoenix, AZ
“Comfort Keepers took care of my grandmother when she was at the end of her life (age 96). The caregivers were very kind and helpful. They helped our family through a very tough time. My parents were able to go to work because they knew there were loving people at the bedside with my grandma. Her caregiver, Lisa, called us when my grandmother went downhill and we were able to get there to be with her for her last hours. Everyone at Comfort Keepers, both the office staff and the caregivers, went above and beyond! I highly recommend them.” – Thousand Oaks, CA
“Wonderful team of caring and experienced employees. They are adequately staffed, positive, resourceful people who are very reactive to the needs of their clients in a timely manner.” – Bridgeport, CT
Based on these and other online reviews, Comfort Keepers remains a trusted in-home care agency for compassionate and dignified end-of-life care, companionship, and short or long-term assistance with personal care tasks and daily living for seniors.
Cost & Pricing
The cost of Comfort Keepers vary by state and level of care needed; however, we were quoted an average of $32-$38 per hour in California. According to Genworth, the average hourly cost for home care in California is $24, less than what we were quoted with Comfort Keepers.
Keep in mind that hourly rates will vary widely. Additionally, due to caregiver availability, Comfort Keepers will charge extra fees for visits lasting less than three hours.
Areas Served
Headquartered in Irvine, California, Comfort Keepers has over 700 locations with over 250 franchise owners that service an average of two or more territories. You can enter your ZIP code and city while searching for nearby locations on their website.
To learn more about home care agencies and options, be sure to check out our other guides:
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What kind of services does Comfort Keepers provide?
Comfort Keepers offers home care services for seniors with a variety of needs, including personal care, mobility assistance, medication management, and dementia care.
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How many employees does Comfort Keepers have?
According to Indeed.com estimates, Comfort Keepers has 5,001 to 10,000 employees.
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How many locations does Comfort Keepers have?
Comfort Keepers has over 700 locations worldwide.
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Where are Comfort Keepers located?
Comfort Keepers is located in the vast majority of states, including New York, California, Alaska, and Rhode Island.