Phonak Hearing Aid Review: 2025 Cost and Pricing

Pros and Cons of Phonak Hearing Aids

Phonak Hearing Aids at a Glance

Phonak offers a comprehensive lineup of hearing aid styles, from powerful behind-the-ear models for severe hearing loss to discreet in-the-canal options. What sets them apart is their platform approach to technology, with each generation bringing significant improvements.

The sound quality across Phonak’s entire lineup is particularly impressive. When testing these devices side-by-side with major competitors in challenging environments like busy coffee shops and outdoor parks, they consistently delivered clearer, more natural sound reproduction.

>>Read More: The Best Hearing Aids for Background Noise Reduction

Understanding the Different Phonak Models

The first part of a Phonak hearing aid name is always related to the physical style. A receiver-in-canal style hearing aid, for example, is always called Audeo. This name stays the same from platform to platform. After the physical style comes the name of the platform; Lumity and Infinio are Phonak’s latest platforms. You can think of platforms as the name for a “generation” of products. So there is an Audeo Lumity, and then the next generation of the Audeo aid is the Audeo Infinio. Each platform has hardware and software improvements.

We’ll break down a few of the models in detail.

Phonak Lyric

This hearing aid device is an invisible hearing aid that delivers clear sound when placed directly in your ear canal. One of the standout features of this model is that you can wear it daily for several months without needing to take it out. Its discreet and lightweight design makes it a convenient choice for many individuals with hearing loss. Additionally, you can opt for a risk-free trial and purchase a yearly subscription. Remember that this product is only sold through certified Lyric providers and that the subscription cost depends on where you live.

Phonak Naída Lumity

This is the latest generation of power hearing aids by Phonak, which provides powerful sound quality and helps users easily connect to smartphones and other devices. These hearing aids are great for individuals with severe-to-profound hearing loss. For more information about hearing devices that are best for individuals with severe hearing loss, read our guide, the Best Hearing Aids for Severe Hearing Loss.

The Bluetooth Advantage

Phonak was the first hearing aid manufacturer to offer universal Bluetooth connectivity, a game-changer for many users. We were able to connect our test units successfully to:

• Android smartphones
• iPhones
• Basic flip phones
• Tablets
• Smart TVs
• Nonsmart Bluetooth-enabled devices

This stands in stark contrast to many competitors who limit connectivity primarily to iPhones or specific Android models. For users who prefer non-Apple devices, this represents a significant advantage.

The Expert Take

From Dr. Kasey Craig, Au.D.

Audiologist

Although Phonak Bluetooth aids are compatible with both iPhone and Android, they are not “Made for iPhone,” so you cannot use the iPhone’s Live Listen feature with them. If you only use Apple products, it may be better to get an aid that carries the “Made for iPhone” label.

Current Phonak Platforms

Phonak currently offers two advanced hearing aid platforms: Infinio and Lumity. Both platforms come in a variety of hearing aid styles and models to accommodate different levels of hearing loss and user preferences.

Phonak Infinio Platform

With Infinio, you can use the push buttons on the hearing aids to activate voice recognition, answer and hang up calls, or pause and play audio. Phonak usually releases a new platform in the Audeo style first, and the other hearing aid styles follow soon after.

Phonak Infinio offers ease of control, discretion, and comfort with upgraded app control, improved durability and six times more wireless transmission power for stable, uninterrupted hands-free calls and streaming.

Key features of the Infinio platform:

• Enhanced speech understanding capabilities
• Speech Enhancer for clearer and more natural voices in quiet environments
• SpeechSensor technology that actively identifies speech and automatically adjusts settings
• StereoZoom 2.0 to focus on single voices while reducing surrounding noise
• Dynamic Noise Cancellation system that continuously monitors and reduces unwanted background sounds
• Universal Bluetooth connectivity (Bluetooth 5.3) for direct connection to iOS and Android devices
• Rechargeable lithium-ion batteries providing 16 to 18 hours of use on a full charge
• IP68 rating for durability against water and dust

The myPhonak app allows users to make remote adjustments to their hearing aids, track their hearing experiences through a hearing diary, and monitor health-related data including wearing time and step count.

Phonak Lumity Platform

The Lumity platform provides 16 percent better speech understanding from the front and an average of 15 percent better speech intelligibility from the back and sides. It includes universal Bluetooth connectivity and the sound quality expected from an industry leader.

Key features of the Lumity platform:

• SmartSpeech Technology for improved speech understanding and reduced listening effort, particularly in challenging environments
• StereoZoom 2.0 providing a smoother, gradual, and continuously adaptive focus on conversation partners while maintaining environmental awareness
• SpeechSensor providing 360-degree speech detection with better speech understanding from the side and behind
• Optional ActiveVent receiver for better speech understanding in noise and natural sound in everyday listening situations
• AutoSense OS 5.0 that allows hearing aids to automatically adjust to surrounding sounds
• Roger On integration designed to help hearing aid wearers better understand speech in challenging situations
• Connectivity with the myPhonak app for adjustments, customized programs, and health tracking
• Support for up to eight Bluetooth pairings and two active connections

Before Phonak released the Lumity and Infinio products, there were no Phonak hearing aids that could stream audio to both ears from any type of Bluetooth device. Most hearing aids streamed only from iPhones. Both Lumity and Infinio products can also be purchased with a telecoil, which is necessary if you want to use the loop systems often found in churches and theaters.

Hearing Protection

Phonak offers a line of great products that help protect your hearing in different environments such as hunting, sleeping, listening to music, and loud motorsports. Current models include the following:

• Serenity Choice Hunting & Shooting: This is intended for users who may experience frequent loud sounds such as fireworks, gun shots, and other harsh sounds.
• Serenity Choice Motorsport: This product helps protect the ears from engine noise and turbulence.
• Serenity Choice Sleep: If you have trouble sleeping because of noise and other disturbances, you might benefit from this product. Serenity Choice Sleep reduces street noise and snoring.
• Serenity Choice Work: This is intended to reduce heavy machinery noise.
• Serenity Choice Music: This product is intended to prevent hearing damage at loud events such as concerts, bars, and other large-scale events.
• Serenity Choice Comfort: You can use this hearing protection product to help reduce background noise and help you concentrate on a specific task.

The Expert Take

From Dr. Kasey Craig, Au.D.

Audiologist

Noise exposure is one of the largest causes of hearing loss. If you already have hearing loss, it is still important to protect the hearing you do have. This means removing your hearing aids and wearing hearing protection for activities like hunting, yard work, and construction.

How to Purchase Phonak Hearing Aids

Unlike direct-to-consumer brands, Phonak hearing aids must be purchased through licensed hearing health care providers. Mystery shopping at five different providers revealed pricing varies by as much as $800 per pair for identical models, highlighting the importance of comparing local options.

The typical purchase process includes:

1. Initial hearing evaluation: Comprehensive testing to determine hearing levels and needs
2. Device recommendation: Provider suggests appropriate Phonak models and technology levels
3. Fitting appointment: Custom programming and physical fitting of devices
4. Follow-up appointments: Fine-tuning and adjustments (typically included in purchase price)

At your hearing assessment, the hearing health care provider should recommend the style and level of hearing aid that is right for you. The physical styles will vary based on the level of hearing loss. Phonak hearing aids usually cost about $1,000 to $4000 each. The price varies based on the level of technology and the length of the warranty, as well as the provider services included in the purchase. Remember that most people have about the same amount of hearing loss in both ears, and it’s usually advisable to wear hearing aids in both ears, especially for Bluetooth streaming.

A pair of Phonak hearing aids will usually cost about $2,000 to $8,000, depending on the style, features, and technology level. Additionally, a Roger system upgrade is advisable if you struggle to hear amid background noise or multiple talkers. However, each Roger accessory costs $600 to $800, which can be a sticking point for some.

Pricing and Financing

In our market research, we found Phonak hearing aids are typically priced as follows:

• Entry-level technology: $2,000 to $4,000 per pair
• Mid-range technology: $4,000 to $5,000 per pair
• Premium technology: $5,000 to $6,000+ per pair
• Lyric subscription: $1,600 to $2,400 annually

Prices generally include the initial fitting and follow-up appointments over a one- to three-year period, depending on the provider. (The number of visits can vary by provider. Some offer unlimited follow-up appointments, while some may limit it to five.) Many providers offer interest-free financing options for 12 to 24 months, which we found can make the monthly payment similar to a cell phone plan.

Phonak Roger Accessories

Lumity and Infinio products have an integrated Roger receiver. This means that without any additional add-ons, they can connect directly to Roger accessories. These products work better than other remote microphone products because they allow you to participate more easily in multiple talker conversations. Most remote mics clip onto one other person, which is great for one-on-one conversation, but not so great if you’re sitting at a table full of people. There are three styles of Roger available.

Roger Select

The Roger Select is a disc-shaped mic designed to sit in the middle of a table and facilitate participation in group conversations. The mic itself chooses which speaker to focus on and automatically switches the direction of focus when the speaker changes, meaning that you can hear multi-talker conversations hands-free. It allows for streaming from media devices like your TV as well, making it perfect for in-home use. When we placed it on conference tables, users reported being able to follow discussions without straining to hear.

Roger Table Mic II

The Roger Table Mic II is similar to the Roger Select but is designed for working professionals participating in meetings. During our workplace trials, a single mic proved effective in smaller conference rooms, while multiple networked mics delivered exceptional results in larger boardroom settings. Users with severe hearing loss reported being able to contribute to meetings more confidently and follow complex discussions with significantly less listening fatigue.

Phonak Roger Touchscreen Mic

The Roger Touchscreen Mic helps students with hearing loss participate fully in classroom learning. This specialized microphone sends the teacher’s voice directly to the student’s hearing devices, cutting through background noise that typically makes understanding difficult. The user-friendly touchscreen makes it simple to adjust settings without technical knowledge. In classroom testing, students reported hearing their teachers clearly from anywhere in the room, even from the back row or when the teacher turned to write on the board.

MyPhonak App Experience

The myPhonak app serves as a remote control, status tracker, and connection hub for Phonak hearing aids. Standout features include:

• Remote volume/program control: Intuitive slider controls prove easily manageable even for less tech-savvy users.
• Custom programs: Creating and saving settings for specific environments works seamlessly.
• Battery status monitoring: Real-time updates on remaining battery life are very useful.
• Wearing time tracking: Logs daily usage patterns automatically
• Remote support: During virtual appointments, audiologists can make real-time adjustments without office visits.

Compared to competitors’ apps, MyPhonak offers a more intuitive interface and fewer connectivity issues, although occasional Bluetooth pairing challenges occur on certain Android devices.

Warranty and Service Experience

Phonak hearing aids typically come with one- to three-year manufacturer warranties, covering both repairs and loss/damage (with deductible). The warranty service process works efficiently; many repairs, such as replacing a faulty receiver, can be done the same day in your provider’s office. If the aid needs to be sent to Phonak, the turnaround time is still very fast:

• A nonfunctioning receiver can be replaced within three business days
• A cracked case can be repaired and returned within five business days

The global warranty proves particularly valuable for frequent travelers, as authorized Phonak providers in different countries can perform basic service under warranty, though some charge consultation fees.

Several providers include all office visits and services for the warranty duration in the initial purchase price, representing potentially significant value over a three-year period.