Phonak Hearing Aid Review: 2024 Cost and Pricing

Pros and Cons of Phonak Hearing Aids

Phonak Hearing Aids at a Glance

Phonak has a great lineup of hearing aids across all styles, from superpower devices for those with severe hearing loss to a CROS system for people with hearing loss just on one side. They even have a long-term wear, in-the-canal hearing aid.

Regardless of the specific device, the entire Phonak lineup has crisp, clear sound quality that goes head-to-head with the best competition. Phonak is the go-to hearing aid manufacturer for many hearing healthcare providers because they are proven to work well for patients with all levels of hearing loss. However, hearing aid users should make sure that the sound quality is right for them. The best way for a hearing aid wearer to assess sound quality is to try the hearing aids in daily life situations.

What has really made Phonak stand out over the past few years, however, are its Lumity and Infinio products, which we will discuss more later. First, let’s examine how Phonak names its hearing aids.

Phonak Naming

The first part of a Phonak hearing aid name is always related to the physical style. A receiver-in-canal style hearing aid, for example, is always called Audeo. This name stays the same from platform to platform. After the physical style comes the name of the platform. Lumity and Infinio are Phonak’s latest platforms. You can think of platforms as the name for a “generation” of products. So there is an Audeo Lumity, and then the next generation of the Audeo aid is the Audeo Infinio. Each platform has hardware and software improvements.

I’ll break down a few of the models in detail.

Phonak Lyric

This hearing aid device is an invisible hearing aid that delivers clear sound when placed directly in your ear canal. One of the standout features of this model is that you can wear it daily for several months without the need to take it out. Its discreet and lightweight design makes it a convenient choice for many individuals with hearing loss. Additionally, you can opt for a risk-free trial and purchase a yearly subscription. Keep in mind that this product is only sold through Certified Lyric providers and that the cost of a subscription is dependent on where you live.

Phonak Naída Paradise

This is the latest generation of hearing aids by Phonak, which provides powerful sound quality and helps users easily connect to smartphones and other devices. Additionally, these hearing aids are great for individuals with severe to profound hearing loss. For more information about hearing devices that are best for individuals with severe hearing loss, read my article, Best Hearing Aids for Severe to Profound Hearing Loss.

ActiveVent Receiver

The ActiveVent Receiver by Phonak offers superior sound quality and is compatible with all Audeo Paradise rechargeable hearing aids. Using high-quality speaker technology, this device is designed to optimize your hearing performance while blocking out noise in loud environments. The ActiveVent Receiver easily attaches to Audeo Paradise rechargeable hearing aids for an enhanced hearing experience.

Phonak Hearing Aids Comparison

Current Phonak Platforms

Marvel was the first line of products anywhere to offer connectivity via Bluetooth to any cell phone. It doesn’t even have to be a smartphone, which means that your hearing aid selection doesn’t need to dictate your cell phone choice! You can stream phone calls, music, podcasts, or any other sound you want, hands-free, from Bluetooth compatible devices.

Phonak continued to improve on its Marvel line and released its next platforms, Lumity and Infinio. With Infinio, you can use the push buttons on the hearing aids to activate voice recognition, answer and hang up calls, or pause and play audio. Currently, infinio is only available in Audeo products. Phonak usually releases a new platform in the Audeo style first, and the other hearing aid styles follow soon after. If the style you need is not on the latest platform yet, it’s usually coming soon.

Before Phonak released the Lumity and Infinio products, there were no hearing aids that could stream audio to both ears from any type of Bluetooth device. Most hearing aids streamed only from iPhones.

The Expert Take

From Kasey Craig

Although Phonak Bluetooth aids are compatible with both iPhone and Android, they are not “Made for iPhone,” so you cannot use the iPhone’s Live Listen feature with them. If you only use Apple products, it may be better to get an aid that does carry the “Made for iPhone” label.

Phonak Lumity and Infinio products can also be purchased with a telecoil, which is necessary if you want to use the loop systems often found in churches and theaters. With Lumity and Infinio, this means you don’t have to choose just one kind of connectivity.

Hearing Protection

Phonak offers a line of great products that help protect your hearing in different environments such as hunting, sleeping, listening to music, and loud motorsports. Current models include the following:

• Serenity Choice Hunting & Shooting: This is intended for users who may experience frequent loud sounds such as fireworks, gun shots, and other harsh sounds.
• Serenity Choice Motorsport: This product helps protect the ears from engine noise and turbulence.
• Serenity Choice Sleep: If you have trouble sleeping because of noise and other disturbances, you might benefit from this product. Serenity Choice Sleep reduces street noise and snoring.
• Serenity Choice Work: This is intended to reduce heavy machinery noise.
• Serenity Choice Music: This product is intended to prevent hearing damage at loud events such as concerts, bars, and other large-scale events.
• Serenity Choice Comfort: You can use this hearing protection product to help reduce background noise and help you concentrate on a specific task.

The Expert Take

From Kasey Craig

Noise exposure is one of the largest causes of hearing loss. If you already have a hearing loss, it is still important to protect the hearing you do have. This means removing your hearing aids and wearing hearing protection for activities like hunting, yard work, and construction.

How to Purchase Phonak Hearing Aids

Although Phonak products are not sold directly to consumers and are purchased through a licensed hearing healthcare provider, Phonak makes it very easy to find providers using the “find a provider” tool on their webpage. Once you have made an appointment, the licensed provider will assess your hearing and provide recommendations about the best products for your hearing needs. When choosing a hearing aid, I always recommend consulting either an audiologist or hearing healthcare provider, as they will have the best advice.

At your hearing assessment, the hearing healthcare provider should make recommendations about the style and level of hearing aid that is right for you. The physical styles will vary based on the level of hearing loss. Phonak hearing aids usually cost about $1500-$3000 each. The price varies based on the level of technology and the length of the warranty, as well as what provider services are included in the purchase. Remember that most people have about the same amount of hearing loss in both ears, and it’s usually advisable to wear hearing aids in both ears, especially for Bluetooth streaming.

A pair of Phonak hearing aids will usually cost about $3,000-$6,000, depending on the style, features, and technology level. Additionally, a Roger system upgrade is advisable if you struggle hearing amidst background noise or multiple talkers. However, each Roger accessory costs $600-800, which can be a sticking point for some.

If you prefer to pay for the purchase over time rather than upfront in full, many hearing healthcare providers offer interest-free financing through medical finance companies. Pricing can vary from provider to provider, as does the quality of care and how much follow-up care is included in the initial price of the hearing aid. We recommend exploring different providers and asking about pricing, services included, and other terms before making a final choice.

Phonak Roger Accessories

Paradise and Marvel products have an integrated Roger receiver. This means that without any additional add-ons, they can connect directly to Roger accessories. These products work better than other remote microphone products because they allow you to participate more easily in multiple talker conversations. Most remote mics clips onto one other person, which is great for one-on-one conversation, but not so great from a table full of people. There are three styles of Roger available.

Roger Pen

The Roger Pen is a discrete accessory that – you guessed it – looks like a pen! It can be held by the listener and be discreetly pointed at whichever person is speaking, allowing you the control to quickly switch focus between speakers.

Roger Select

The Roger Select is a disc-shaped mic designed to sit in the middle of a table and facilitate participation in group conversations. The mic itself chooses which speaker to focus on and automatically switches the direction of focus when the speaker changes, meaning that you can get the benefit of multi-talker conversation, hands-free. It allows for streaming from media devices like your TV, making it perfect for in-home use.

Roger Table Mic II

The Roger Table Mic II is similar to the Roger Select but is desired for working professionals participating in meetings. A single mic can be used in a smaller meeting, or multiple mics can be networked together for meetings with several people.

Phonak App

Both Lumity and Infinio hearing aids can connect to any Bluetooth-compatible phone. If you do have a smartphone, there are additional features you can access through the MyPhonak app. The MyPhonak app can be used as a remote control, hearing aid status tracker, and even to make remote adjustments. You can make volume changes, select programs, and even save your favorite settings.

You can also keep track of your battery charge status and wearing time using the app. Through the remote support feature, the app allows you to access remote programming from your hearing healthcare provider. You can have a virtual appointment to troubleshoot issues, and if you need a minor adjustment, your provider can adjust them remotely in real-time, all through the app, saving you a trip to the office.

Phonak Returns and Warranties

Hearing aids are typically covered under a manufacturer’s warranty for one to four years. It’s important to ask your hearing healthcare provider what the warranty period is. Some providers include their own services (hearing tests, follow up appointments, in-office repairs, etc) in the price of the hearing aid for the duration of the manufacturer’s warranty if you purchased your hearing aids through them, while other hearing healthcare providers might charge less for the hearing aid itself, but also change for each appointment and follow up service. It’s good to discuss which specific services are included at the time of your purchase.

The Phonak warranty is valid globally, which means you can find a provider almost anywhere in the world to service the hearing aids for you if you need a repair in a pinch. Do note, however, that while the repair itself would be covered abroad, there may be additional charges for the hearing healthcare provider.

If after you purchase your hearing aids you find that they are not working for you, all states in the U.S. have some provisional return period, usually at least 30 days. The provider is required to inform you of return policies at the time of purchase.