Lexie Hearing Aids Review

Pros and Cons of Lexie Hearing Aids

Lexie Hearing Aids Compared

Lexie currently offers three different hearing aid models. While they all feature a similar behind-the-ear design, they differ in terms of price and features. In particular, we noticed that the B2 Plus model had the best sound quality and the most nuanced settings.

>>Read more: The Best Affordable Hearing Aids

Lexie Models

How to Purchase Lexie Hearing Aids

It’s great to know that Lexie hearing aids can be purchased at Walgreens or available for purchase online without requiring a visit with a hearing health professional.

What’s in the Box

When you purchase Lexie Lumen and sign up for the monthly payment plan, you’ll receive a Care Kit box. If you made a one-time payment, you can still subscribe to the Care Kit via the Lexie app.

The box includes everything you need to maintain your Lexie Lumen hearing aids. In the box, I found two Lexie Lumen hearing aids, batteries, domes, slim tubes, and drying capsules. I liked the fact that Lexie is able to send up to two Care Kits delivered straight to your door every year. This way, you don’t have to worry about running out of hearing aid accessories or making additional purchases.

The Expert Take

From Kasey Craig

Some hearing aid accessories, like slim tubes, domes, and wax “filters” or “traps” (if the hearing aid has these), are disposable and must be changed out periodically. The frequency can vary significantly. Some patients produced a lot of wax and needed to change these out monthly, while others only needed to change them out yearly. For most people, every six months is probably enough.

The Free Online Hearing Test

It was great to be able to take a free, clinically validated Lexie Hearing test online in under two minutes to help me decide whether hearing aids were right for me. Rather than booking an appointment with a hearing professional, I was able to do this from the comfort and privacy of my own home. The test easily works on a PC, tablet, or smartphone compatible with any headphones or earphones.

By the end of the test, I had to input my first and last name, email address, and contact number to receive the results. After taking the test, I received the result, indicating that I would greatly benefit from wearing a hearing aid. After I received the results, I got a text message with details on how I could claim a free consultation with a hearing expert; or as another option, I could receive a coupon for a free first-month subscription ($49 off) for a pair of hearing aids. I thought this was a wonderful incentive, especially for individuals who might be on the fence about hearing aids.

Lexie Pricing

In terms of pricing, you can purchase Lexie hearing aids online for $49 a month for 24 months, with a one-time activation fee of $50. The monthly subscription also gives you access to the Free Lexie Rewards program where you can receive a five percent discount on your monthly subscription, or you can redeem your rewards points when you make purchases through the Lexie app. As an incentive, Lexie makes it easier to save money and earn rewards points simply for wearing your hearing aids.

Lexie Lumen recently expanded its availability, so you can purchase their hearing aids at select Walgreens if you prefer purchasing in person.

With Lexie, there’s no commitment or contracts, and you can easily cancel the subscription at any time. Alternatively, if you decide to forego the monthly plan, you can pay for Lexie Lumen hearing aids with a one-time payment of $799.

Lexie Hearing Accessories

With Lexie, all of the hearing aid accessories are already included in one box. The box includes everything from batteries to domes, tubes and driving capsules. For example, the slim tubes are designed for extra comfort and are nearly invisible so you can go about your daily routine without your hearing aid being noticeable.

In comparison, brands like Beltone hearing aids and ReSound hearing aids offer additional accessories, but they are not included as part of your hearing aid purchase.

Lexie Hearing App

When I downloaded the Lexie Hearing app, I was pleased with how easy it was to navigate. It’s especially helpful for those who aren’t tech savvy because it helps keep track of your hearing aid and device settings. You can do a hearing check in just minutes and autofit your hearing aid for extra comfort. Plus, the app lets you change the volume for both ears either at the same time or separately, which can prove to be helpful when you need a bit of a boost in one ear.

What I liked most about this app is that I was able to easily control and manage my listening experience by using the app to adjust settings. From monitoring battery level to chatting or video calling with a hearing expert, I felt confident and ready to use my hearing aids with ease.

The app is free for download from the Apple and Google Play app stores, and I found its step-by-step guide, “Get to know your hearing aid,” to be especially informative. With great visuals and accessible information, it was easy to understand the important components of my new Lexie Lumen hearing aids.

Additionally, I took advantage of other smart Lexie Lumen features, such as video calling an expert in real time five days a week (not including weekends). I was also able to check my hearing environment and make adjustments accordingly while changing the volume on my hearing aids. I utilized many of the features on the app and found the Hearing Check helpful because my hearing has fluctuated and changed over time; consequently, it was crucial that my hearing aid settings were up to date.

The Expert Take

From Kasey Craig

Some of my patients have found that learning hearing aid maintenance, like changing tubes, is a bit tricky to figure out the first few times– a video call is a great way to get personalized support in learning to maintain your hearing aids.

Lexie Hearing Returns and Warranties

You can return your Lexie hearing aid within 45 days from the date of purchase for a full refund. After contacting customer service, Lexie will send you an RA number via email along with other return forms. After printing this out, you’ll need to send it back to them and comply with other criteria for return eligibility. All of the components must be returned in their original packaging (including all the accessories, instructions, etc.). The pair of hearing aids cannot be damaged or scratched in order to qualify for a full refund.

Warranty Policy and Protection Plan

Currently, all Lexie hearing aids come with a one-year manufacturer’s warranty for any defective hearing aids. However, device loss and theft are not covered by the warranty. Note, though, that the protection plan is already included as part of your monthly payment subscription or one-time payment for Lexie Lumen. This means customers will receive risk insurance that covers device breakages and losses. However, there’s a $120 replacement fee for every hearing aid in the event of loss or theft. Under risk insurance, if your hearing aids are damaged, the company can repair them at no cost.

If you want to try them out, consider signing up for a free 45-day Lexie Lumen trial.

Final Thoughts

In my opinion, Lexie hearing aids work well and provide an invisible level of protection and clear sound when worn behind the ears. With access to hearing experts via video call and a responsive and user-friendly Lexie app, I was pleased with the level of support and care provided. With nano coating technology and directional hearing features, these hearing aids are great for individuals with mild hearing loss. Additionally, I appreciated that Lexie hearing aids could be purchased online or in-store, rather than having to visit an audiologist first.

If you’re looking for an affordable pair of hearing aids that can be personalized and fit your hearing profile with accuracy, then Lexie is worth your consideration.

To find other hearing aid brands, check out my list of this year’s best hearing aids. Or, check out the following articles and guides for more information on hearing aids and hearing loss:

• How to Clean Your Hearing Aids
• Beltone Hearing Aids Costs
• Does Insurance Cover Hearing Aids?